Question 1

Can I really get energy, broadband and mobile from one company?

Accepted Answer

Yes. Utility Warehouse combines gas and electricity, full-fibre broadband, and mobile SIM plans onto one monthly direct debit. You get one bill, one app, and one customer service number.

Question 2

What if my contracts end at different times?

Accepted Answer

You can add services to UW as each contract expires. Start with energy, then add broadband when your current contract ends, then mobile — each addition unlocks a deeper discount on your energy tariff.

Question 3

Can I keep my existing phone number when switching mobile to UW?

Accepted Answer

Yes. Request a PAC code from your current mobile provider (valid 30 days). Provide it during your UW application and your number transfers within 1 working day.

Question 4

What if I move house?

Accepted Answer

UW transfers all your services to your new address. You notify UW once and they handle all the supplier notifications, meter transfers, and broadband install at your new property.